Terms of Service
Effective date: 15 August 2025
These Terms of Service (“Terms”) govern the supply of professional services by CCB CONSULTING LTD (“CCB Consulting”, “we”, “us”, or “our”) to any person, firm or company that engages CCB Consulting (“Client” or “you”), and the use of CCB Consulting’s website and client portals. These Terms set out CCB Consulting’s standard, default terms and are intended to operate as the Master TOS that applies where an engagement-specific agreement or Statement of Work (SOW) does not specify otherwise.
Company details:
Registered name: CCB CONSULTING LTD
Registered address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
Contact for notices: legal@ccbconsulting.co.uk
Company registration number: 16653770
1. Website and Portal Use
Access to and use of CCB Consulting’s website and client portals is subject to these Terms.
You agree not to:
(a) Post or transmit any material that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, or otherwise objectionable;
(b) Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
(c) Post or transmit content that infringes intellectual property, privacy, publicity, or other third-party rights;
(d) Transmit unsolicited advertising, promotional materials, spam, or similar solicitations;
(e) Upload material containing viruses or other harmful code designed to interrupt, destroy, or limit functionality of any system;
(f) Interfere with or disrupt the website, servers, or connected networks, or disobey applicable network requirements;
(g) Collect or store personal data about other users without their express consent.
CCB Consulting reserves the right, but is not obligated, to remove or modify any user submissions that violate these Terms or for any other reason, without notice or liability.
Nothing on the CCB Consulting website or client portals constitutes professional advice or creates a consulting-client relationship. Use of the website or portals does not establish any contractual or fiduciary relationship with CCB Consulting.
2. Applicability; Precedence
2.1 These Terms apply to all services provided by CCB Consulting unless a separate written agreement signed by both parties expressly states otherwise.
2.2 Where there is any conflict or inconsistency between these Terms and a Client-specific signed agreement, proposal or SOW, the Client-specific signed agreement or SOW shall prevail to the extent of the inconsistency.
2.3 By accepting a proposal, quote or SOW (whether electronically or in writing) the Client confirms acceptance of these Terms and acknowledges that the Client has the authority to bind the entity named in the proposal or SOW.
3. Definitions
In these Terms:
“Services” means the professional services described in a proposal, SOW or otherwise agreed in writing.
“Deliverables” means tangible outputs specifically produced for the Client under a SOW.
“Confidential Information” means non-public information marked or identified as confidential or information which by its nature should reasonably be treated as confidential.
(Additional definitions may be included in individual SOWs.)
4. Scope of Services and Statements of Work
4.1 The scope, timescales, deliverables and fees for each engagement will be set out in the applicable proposal or SOW. Services may include advisory, implementation, training, diagnostics and related activities as described on our website.
4.2 Changes to scope must be agreed in writing as a change request or variation to the SOW and may incur additional fees and revised timelines.
5. Fees, Invoicing and Payment
5.1 Fees, payment milestones, and any deposit or retainer will be set out in the applicable proposal or SOW.
5.2 Where a SOW does not specify payment terms, the default payment terms are 30 days from invoice date.
5.3. If sums invoiced remain unpaid after the due date, CCB Consulting may charge interest on overdue amounts at the statutory rate for late commercial payments (currently 8% above the Bank of England base rate) or at such other rate as the parties may agree, and shall be entitled to recover compensation for debt recovery in accordance with applicable law.
6. Expenses and Disbursements
6.1 The Client will reimburse reasonable, pre-approved expenses properly incurred in providing the Services (travel, accommodation, subsistence, third-party fees), subject to CCB Consulting’s expenses policy set out in the applicable SOW or proposal.
6.2 Where required, CCB Consulting will obtain the Client’s prior approval for material out-of-pocket expenses.
7. Deliverables, Acceptance and Ownership
7.1 Deliverables are subject to the acceptance procedure set out in the applicable SOW. If no acceptance procedure is specified, the Client will have 10 business days to review and either accept or notify defects.
7.2 Ownership of intellectual property in Deliverables: subject to full payment of all invoices due for the relevant engagement, CCB Consulting will assign to the Client all right, title and interest in the Deliverables created specifically for the Client (excluding CCB CONSULTING LTD Pre-Existing IP).
7.3 CCB CONSULTING LTD Pre-Existing IP (methodologies, templates, tools, know-how) remains the sole and exclusive property of CCB CONSULTING LTD. Where Deliverables incorporate CCB CONSULTING LTD Pre-Existing IP, CCB Consulting grants the Client a non-exclusive, non-transferable licence to use such Pre-Existing IP solely for the Client’s internal business purposes as contemplated by the SOW.
7.4 If the parties prefer a licence approach rather than assignment, the SOW will record the licence scope clearly.
8. Confidentiality
8.1 Each party shall keep confidential all Confidential Information of the other and shall not disclose it except to its employees, contractors or professional advisers who need it to perform the services and who are subject to equivalent confidentiality obligations.
8.2 The obligations of confidentiality survive termination of the engagement for 5 years (or indefinitely in respect of trade secrets and information which, by its nature, should remain confidential).
9. Data Protection
9.1 CCB Consulting will process personal data in accordance with applicable data protection laws (including UK GDPR) and the parties will enter into a separate Data Processing Agreement (DPA) where CCB Consulting processes personal data on behalf of the Client. Discover the Privacy Policy page for more details on how we collect and use your data, as well as our Cookie Info page.
If CCB Consulting becomes aware of a personal data breach affecting Client personal data, CCB Consulting shall notify the Client without undue delay and provide reasonable cooperation and information to enable the Client to comply with any regulatory notification requirements.
10. Warranties and Disclaimers
10.1 CCB Consulting warrants that it will perform the Services with reasonable skill and care consistent with normal professional standards.
10.2 CCB Consulting’s website, client portals, and their content are provided “as is” and “as available” without any warranties, express or implied. To the fullest extent permitted by law, CCB Consulting disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. CCB Consulting does not warrant that the website or portals will be uninterrupted, error-free, or free of viruses or harmful components.
10.3 Information on the website is for general informational purposes only and does not constitute professional advice or a substitute for formal consulting engagements. While CCB Consulting strives for accuracy, completeness, and timeliness, no representations, warranties, or guarantees are made in this regard.
10.4 Except as expressly stated in these Terms or a SOW, all other warranties, conditions, or representations (express or implied) are excluded to the maximum extent permitted by law. In particular, CCB Consulting does not warrant or guarantee any particular commercial outcome, financial result, or regulatory approval from the Services or website use.
11. Limitation of Liability
11.1 Nothing in these Terms excludes or limits liability for death or personal injury resulting from negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded by law.
11.2 Subject to clause 11.1, CCB Consulting’s aggregate liability to the Client, its directors, employees, affiliates, agents, contractors, or licensors, arising out of or in connection with the provision of Services, use of the website, or client portals (whether in contract, tort including negligence, breach of statutory duty, or otherwise) is limited to fees paid for the relevant project or in the preceding 12 months.
11.3 In no event shall CCB Consulting be liable for any indirect, incidental, special, punitive, or consequential loss, including loss of profits, data, use, goodwill, or other intangible losses, resulting from (a) the provision of Services; (b) access to, use of, or inability to access or use the website or client portals; (c) conduct or content of any third party on the website; (d) content obtained from the website; or (e) unauthorized access, use, or alteration of your transmissions or content, whether or not CCB Consulting was informed of the possibility of such damage.
12. Indemnities
12.1 The Client shall indemnify and hold harmless CCB Consulting against all liabilities, losses, damages, costs and expenses arising from (a) Client’s misuse of the Deliverables; (b) Client materials that infringe a third party’s rights; and (c) any breach by Client of these Terms, except to the extent caused by CCB Consulting’s negligence or breach.
12.2 CCB Consulting shall indemnify the Client against liabilities arising from CCB Consulting’s gross negligence, willful misconduct or material breach of confidentiality.
13. Insurance
CCB Consulting maintains appropriate professional indemnity insurance and public liability insurance in amounts consistent with industry practice. If the Client requires specific minimum insurance levels, those requirements will be set out in the applicable SOW and, where required, CCB Consulting will confirm cover on request.
14. Subcontracting and Outsourcing
14.1 CCB Consulting may, at its discretion, subcontract the performance of any part of the Services to third parties, provided that CCB Consulting remains responsible for the acts and omissions of such subcontractors as if they were CCB Consulting’s own.
14.2 CCB Consulting shall ensure that any subcontractor is bound by written obligations of confidentiality and IP protections consistent with these Terms.
14.3 CCB Consulting shall ensure that any subcontractor is bound by written obligations of confidentiality, IP protections and compliance with applicable anti-bribery, anti-corruption, export control and sanctions laws consistent with these Terms
15. Client responsibilities
15.1 The Client shall provide timely access to information, personnel, systems and premises as reasonably required by CCB Consulting and shall provide decisions, approvals and feedback in a timely manner. Each party shall comply with all applicable anti-bribery, anti-corruption, export control and sanctions laws (including the UK Bribery Act 2010 and applicable UN/EU/UK/US sanctions) and warrants that it is not a Sanctioned Person; each party shall notify the other immediately if this changes. 15.2 If the Client’s acts or omissions delay performance, CCB Consulting may adjust timelines and fees accordingly.
16. Non-solicitation
The Client shall not, during the engagement and for 12 months after its termination, solicit or employ any person who was an employee or contractor of CCB Consulting and who was involved in delivering Services, without CCB Consulting’s prior written consent.
17. Term, suspension and termination
17.1 Term: each engagement continues for the term set out in the SOW or until terminated in accordance with these Terms. 17.2 Termination for convenience: either party may terminate a SOW by giving 30 days’ written notice. 17.3 Termination for cause: either party may terminate immediately by written notice if the other party commits a material breach and fails to remedy it within 14 days of written notice, or if the other party becomes insolvent. 17.4 On termination the Client shall pay for all Services performed and expenses incurred up to the termination date and any non-cancellable commitments made by CCB Consulting on the Client’s behalf.
18. Dispute resolution
The parties shall attempt in good faith to resolve any dispute arising out of or in connection with these Terms by negotiation between senior representatives. If negotiation fails, the parties shall attempt mediation under a recognised mediation procedure. If mediation fails, the parties’ respective rights will be resolved by the courts of England & Wales (or arbitration if the parties agree).
19. Force majeure
Neither party shall be liable for any failure or delay in performing obligations caused by events beyond its reasonable control (strikes, pandemics, acts of government, cyber-attacks, natural disasters). The affected party shall notify the other as soon as reasonably practicable.
20. Publicity and case studies
20.1 CCB Consulting may, unless the Client objects in writing, use the Client’s name and a brief, anonymised description of the engagement as a case study or marketing material. CCB Consulting will not disclose Confidential Information or identifiable sensitive data without the Client’s prior written consent.
20.2 For non-anonymised case studies or where the Client’s logo is used, CCB Consulting will seek the Client’s prior written approval which shall not be unreasonably withheld.
21. Notices
All formal notices under these Terms shall be in writing and delivered to the addresses set out in the SOW or to the contact details in clause 1, by hand, registered post or email to the nominated contact. Notices are effective on receipt. Each party shall notify the other immediately (by email and confirmed in writing) if it becomes, or reasonably believes it will become, a Sanctioned Person or if any circumstance arises that might cause a breach of the anti-bribery/sanctions obligations.
22. Assignment
Neither party may assign its rights or obligations under a SOW without the prior written consent of the other party, except that CCB Consulting may assign to an affiliated entity or in connection with a corporate sale provided the assignee assumes CCB Consulting’s obligations.
23. Entire agreement; amendments; severability; waiver
23.1 These Terms, together with any documents expressly referred to herein, constitute the entire agreement between the Parties in relation to the Services and supersede all prior agreements, understandings, negotiations, and discussions, whether oral or written.
23.2 Each Party acknowledges that it has not relied on, and shall have no remedy in respect of, any statement, representation, warranty, or understanding not expressly set out in these Terms.
23.3 Nothing in this clause shall limit or exclude any liability for fraud or fraudulent misrepresentation.
23.4 Amendments to these Terms. CCB Consulting may update these Terms from time to time by posting the revised version on its website. It is the Client’s responsibility to check them frequently. Continued use of the Services after such changes constitutes acceptance of the changes.
24. Electronic acceptance
The parties agree that electronic acceptance (including click-to-accept, email confirmation or an electronic signature) shall have the same effect as a handwritten signature and shall bind the parties.
25. Third party rights
A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms unless expressly provided.
26. Governing law and jurisdiction
These Terms are governed by and construed in accordance with the laws of England & Wales. The parties submit to the exclusive jurisdiction of the courts of England & Wales, except where the parties have agreed arbitration in a SOW.
27. Partnership and Referral Program
27.1 CCB Consulting may offer a Partnership Program and/or Referral Program, which are subject to separate Terms and Conditions Partnership Terms and Conditions, Referral Terms and Conditions.
27.2 These Terms do not govern participation in those programs unless expressly stated in the applicable program terms.
27.3 CCB Consulting reserves the right to modify, suspend, or terminate such programs at its sole discretion, without affecting any other rights or obligations under these Terms.
28. AI and Technology Use
CCB Consulting may incorporate artificial intelligence (AI) tools, algorithms, or other technology-driven solutions into the delivery of its Services. While such technologies may assist in generating insights, analyses, or recommendations, all final outputs are reviewed and validated by qualified professionals prior to delivery to the Client. The Client acknowledges that technology-assisted outputs are intended to support, not replace, professional judgment, and accepts that the ultimate responsibility for decisions rests with the Client.