Our services
Strategy
We help UK SMEs set direction and make the key choices that drive sustainable, profitable growth. Using market, customer, and capability insight, we shape corporate, business unit, and functional strategies and translate them into clear priorities for investment, pricing, digital, and routes to market. Where change is needed, we redesign business and operating models, tighten the revenue engine, and support implementation so delivery becomes predictable and results stick.
Outsourcing
Nearshore outsourcing support for UK SMEs, from feasibility and business case through supplier selection, contracting, transition, and governance. We act as a vendor neutral partner on the client side of the table, and as your implementation partner throughout the transition so you scale capability in Eastern Europe without losing control. Coverage includes IT outsourcing, customer operations, and HR operations, with a structured approach that protects quality, compliance, and delivery performance. The result is lower run cost, reduced risk, and reliable day to day execution.
Management and leadership
CCB Consulting helps UK SMEs strengthen leadership and management so execution becomes consistent and accountability is clear. We start with a leadership and management diagnostic (including 360 feedback and psychometrics), then deliver practical training and coaching for founders, senior teams, and managers. We put in place simple leadership routines and manager standards, supported by KPIs, regular performance reviews, and clear decision rights. The result is faster decisions, improved team performance, and a management approach that scales as the business grows.
Service operations
We partner with UK SMEs to make service delivery reliable and scalable by improving how services are designed, run, and measured. We define a clear service strategy and customer journey priorities, then redesign processes, roles, and supporting technology so work flows faster with fewer handoffs and less rework. We install practical KPIs, governance routines, and adoption support so teams execute consistently, and improvements stick through continual improvement and benefit tracking. Clients typically see 10–15% revenue and profit improvement, 20–30% operating cost reduction, and 30–40% productivity and efficiency gains through better service operations.
Innovation
CCB Consulting helps UK SMEs turn customer and market insight into decision ready innovation, from strategy and business model options through product, process, and service design. We set a clear innovation direction and prioritised roadmap, then validate the highest risk assumptions early so you invest in ideas with evidence of demand and workable unit economics. We support build and rollout by designing the operating model, governance, and KPIs so delivery stays controlled and progress is visible. We also build internal capability through practical ways of working, training, and change support so innovation continues after the engagement.
Management consulting brings expert, external perspectives and proven methodologies to help organisations solve complex challenges, drive growth and manage change. Even when a business has strong internal teams, consultants can offer specialised skills, industry benchmarks and unbiased recommendations to help de‑risk major initiatives and stay ahead of competitors
The corporate and growth strategy service helps UK SMEs set direction and make the key choices that drive sustainable, profitable growth. Consultants define where to play and how to win, prioritise investment, pricing and digital initiatives, and translate these choices into a practical roadmap with owners, KPIs and a governance cadence to keep delivery on track. The team also offers business and operating model transformation, functional strategy and business‑unit strategy services to sharpen the revenue engine, clarify value propositions and improve operating structures. Typical outcomes include faster decision‑making and 10–30 % operating‑cost reduction with 20 %+ turnover uplift within 12 months
Yes. Beyond digitising processes, CCB Consulting helps reshape a company’s value proposition for the digital era by designing digital‑first business models, upskilling teams and integrating appropriate technologies. A change‑management framework ensures smooth adoption and fosters an agile, data‑driven culture
Timelines vary based on project scope and complexity. Some engagements may last a few weeks for focused initiatives, while others span several months for comprehensive transformation programmes. Timelines are always defined clearly during the proposal stage
CCB Consulting remains involved beyond the advisory phase. For example, in growth‑strategy engagements, consultants embed governance, track progress and adjust course during execution. In service‑operations projects, they run pilots, help teams adopt new routines and track benefit realisation until the new model is stable. Similarly, in innovation programmes, they lead strategy and portfolio work and stay involved through prototypes, pilots and early scaling so plans translate into results.
We work as an extension of your internal team, promoting close collaboration, clear communication, and shared ownership of outcomes. Our consultants adapt to your working style and culture to ensure alignment and trust.
We guide organizational transformation by first conducting a thorough cultural assessment to understand your current landscape. From there, we work with you to develop customized transformation strategies and facilitate workshops to align your team around a new vision and core values. Our focus is on embedding these changes into daily practices and leadership behaviours to ensure the transformation is sustainable.
The management and leadership programme begins with a diagnostic that uses 360‑degree feedback and psychometric tools to identify strengths and development priorities. It then delivers training, coaching and evidence‑based routines for founders, senior teams and managers, putting in place KPIs, performance reviews and clear decision rights so accountability is clear and execution becomes consistent. Most engagements start with a 2–3‑week diagnostic followed by a 12‑week programme combining workshops and coaching; larger culture‑led programmes may extend to 3–6 months and can be delivered in person, virtually or in hybrid formats