Professional and business services

We help professional and business services firms improve how they win work, deliver engagements, and scale profitably. We work with leadership teams to sharpen positioning, strengthen client delivery, and improve margins through practical changes to service design, operations, pricing, and performance management.

Our approach combines strategy, service operations, leadership advisory, innovation, and digital enablement to make execution more predictable and growth more sustainable. Where relevant, we also support customer operations and HR operations outsourcing, including nearshore delivery in Romania, to improve scalability and reduce cost-to-serve without compromising quality.

Typical outcomes

  • More profitable growth through clearer positioning, stronger pipeline focus, and better commercial discipline
  • Better client experience via consistent onboarding, delivery quality, and communication standards
  • Higher delivery performance by improving project governance, resource planning, and execution control
  • Improved margins through pricing optimisation, utilisation uplift, and reduced delivery friction
  • Stronger leadership and accountability with clearer decision-making, roles, and operating rhythm
Discover all services