Privacy Policy

Effective Date: 15 August 2025

Company: CCB CONSULTING LTD
Registered in: England & Wales — Company No. 16653770
Registered office / trading address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
Website: www.ccbconsulting.co.uk
Primary privacy contact: legal@ccbconsulting.co.uk
Alternative (urgent) privacy contact: admin@ccbconsulting.co.uk (please mark emails “URGENT: Privacy”)
ICO registration number: [Insert ICO registration / fee reference if applicable]

This Privacy Policy explains how CCB CONSULTING LTD (“CCB Consulting”, “we”, “us”, “our”) collects, uses, stores and discloses personal data when you visit or use our website (the “Website”), engage our services, apply for roles, respond to marketing, or otherwise interact with us. It applies to all personal data processed by CCB Consulting in the UK, and where relevant for EU/EEA individuals we set out cross-border transfer safeguards.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

CCB Consulting is a management consulting firm offering services in Strategy, Operations, Human Resources, Management & Leadership, Innovation and Digital Transformation, operating across multiple sectors. With a strong focus on innovation, strategy, and long-term success, we empower businesses to navigate challenges, seize new opportunities, and build a solid foundation for growth.

If you have an urgent privacy-related issue, please email that address and mark the message “URGENT: Privacy“.

2. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you. We have grouped them as follows:

  • Identity & Contact Data: First name, last name, email address, phone number, company name, company details  and job title collected via contact forms, newsletter sign-ups, RFP Forms, or other form submissions that can be found on our website.

  • Technical & Usage Data: Includes your Internet Protocol (IP) address, browser type and version, operating system, device information (e.g., type of device, screen resolution), pages visited on our Website, time spent on pages, navigation paths, clickstream data, and Cookie IDs. This data is primarily collected automatically through cookies, pixels, scripts, and similar technologies.

    We also use third-party services to monitor, analyze, and improve our Website performance and marketing, including but not limited to:

    • Analytics tools (e.g., Google Analytics, Google, Hostinger, Search Console) – to understand traffic sources, user behavior, and Website performance.

    • Advertising and marketing platforms (e.g., Google Ads, remarketing tools) – to deliver and measure the effectiveness of advertisements.

    • Tag management systems (e.g., Google Tag Manager) – to deploy and manage tracking technologies on our Website.

    • Security and monitoring services – (e.g. Hostinger, Wordfence)  to detect fraudulent or harmful activity, ensure Website reliability, and protect against cyber threats.

  • User-Generated Content Data: Includes any information you provide about your organization when completing forms on our Website (e.g., company details, case studies, or service inquiries), as well as any documents you choose to upload such as CVs or cover letters (for example, when applying through a careers section).

We do not collect any “special category” data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences through our Website.

3. How Your Personal Data is Collected

We use different methods to collect data from and about you, including:

  • Direct Interactions: You provide us with your Identity & Contact Data and User-Generated Content Data when you:
    • Fill in contact forms or inquiry forms on our Website.
    • Sign up for our newsletter or other marketing communications.
    • Complete surveys or submit information through any other interactive features.
  • Automated Technologies or Interactions: As you interact with our Website, we automatically collect Technical & Usage Data about your equipment, Browse actions, and patterns. This data is collected through:
    • Website Cookies: Small text files placed on your device to collect standard internet log information and visitor behaviour information.
    • Analytics Tools: Services like Google Analytics gather aggregated Browse data to give us insights into website performance and user behaviour.
    • Server Logs: Our web servers automatically record information about your visit.
    • IP Address Tracking: Your IP address is recorded when you visit our site.
  • Third Parties: In some cases, we may receive personal data about you from third parties. For example, if you interact with our social media profiles, some limited public information might be available to us, or if you access our site via a referral from another website.
    We may receive limited public data from social media platforms (e.g., LinkedIn, Twitter/X) when you interact with our profiles, such as your username or profile information, or from referral websites that share analytics data (e.g., referring URLs).
4. How and Why We Use Your Personal Data 

We will only process personal data when we have a lawful basis under the UK GDPR. The main purposes and lawful bases we rely on are:

  • To respond to enquiries and provide our services — Performance of a contract or Legitimate Interests (to respond to enquiries and deliver contracted services).

  • To send newsletters and marketing — Consent where required (e.g., sign-up forms) or Legitimate Interests for existing business contacts where the soft opt-in applies. Where we use Consent we will obtain it in a clear affirmative manner.

  • To analyse and improve our Website — Legitimate Interests (for analytics and site improvements).

  • To comply with legal obligations — Legal Obligation (e.g., accounting, tax, or regulatory requirements).

  • To carry out business development and lead generation — Legitimate Interests.

5. Who We Share Your Data With

We share personal data with third-party service providers who help us run our business. These include, but are not limited to:

  • Zoho (Bigin, SalesIQ, Mail, Cliq, Sign, Desk)

  • Hostinger (web hosting, infrastructure)

  • Google services — e.g., Google Analytics, Google Search Console, Google Ads, Google Tag Manager, Google Fonts, Google Workspace (Gmail/Drive) — depending on which services we deploy

  • Yoast SEO (plugin for SEO)

  • WPForms (form handling plugin)

  • Other analytics, email marketing or support tools we may adopt in future.

All third-party processors are bound by Data Processing Agreements (DPAs). We only work with providers who agree to process personal data on our instructions and to apply appropriate technical and organisational measures.

International Transfers: Some of our third-party service providers (e.g., Google) may process data outside the UK/EEA. When this occurs, we ensure a similar degree of protection is afforded to your personal data by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK authorities.
  • Where we use certain service providers, we may use specific contracts approved by the UK authorities which give personal data the same protection it has in the UK (e.g., International Data Transfer Agreements or Addendums to EU Standard Contractual Clauses).
6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered, or disclosed. This includes measures implemented by our trusted service providers like Hostinger and Zoho, as well as our own internal policies and procedures. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

7. Data Retention

We retain personal data only as long as necessary to fulfil the purposes set out in this policy or to meet legal obligations.

  • Contact form enquiries: 12 months from date of enquiry (unless retained for contract or claim purposes)

  • Newsletter / marketing list: Until the individual unsubscribes; we review mailing lists every 12 months

  • Analytics data: 26 months 

  • CVs / recruitment records: 12 months for speculative applications; if engaged as an employee/contractor we retain records for statutory periods (typically 6 years for tax/employment records)

  • Transactional or contract data: 6 years (to meet statutory/contractual and tax accounting obligations), unless a longer statutory period applies

If you require a bespoke retention schedule for a specific category of data, contact legal@ccbconsulting.co.uk.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully, or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise, or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
9. Cookies

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site. Most probably, we will use essential cookies for website functionality, and analytics/marketing cookies for understanding website performance and delivering relevant content.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly. We recommend you review our separate Cookie Policy for more detailed information about the cookies we use and how to manage them.

10. Links to Other Websites

Our Website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy policy of every website you visit.

11. Automated decision-making & profiling

We do not currently carry out automated decision-making or profiling that produces legal effects concerning you or similarly significantly affects you. If we introduce such processes in future we will notify affected individuals and explain the logic involved and the rights available.

12. Children

Our Website is not directed at children under 18. We do not knowingly collect personal data from children. If you believe a child under 18 has provided us with personal data via the Website, please contact legal@ccbconsulting.co.uk and we will take steps to remove that information.

13. Changes to This Privacy Policy

We keep our Privacy Policy under regular review. Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or changes.

14. Contact us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: legal@ccbconsulting.co.uk.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO) at https://ico.org.uk.