Our expertise
Strategy
We help UK SMEs set direction and make the key choices that drive sustainable, profitable growth. Using market, customer, and capability insight, we shape corporate, business unit, and functional strategies and translate them into clear priorities for investment, pricing, digital, and routes to market. Where change is needed, we redesign business and operating models, tighten the revenue engine, and support implementation so delivery becomes predictable and results stick.
Outsourcing
Nearshore outsourcing support for UK SMEs, from feasibility and business case through supplier selection, contracting, transition, and governance. We act as a vendor neutral partner on the client side of the table, and as your implementation partner throughout the transition so you scale capability in Eastern Europe without losing control. Coverage includes IT outsourcing, customer operations, and HR operations, with a structured approach that protects quality, compliance, and delivery performance. The result is lower run cost, reduced risk, and reliable day to day execution.
Management and leadership
CCB Consulting helps UK SMEs strengthen leadership and management so execution becomes consistent and accountability is clear. We start with a leadership and management diagnostic (including 360 feedback and psychometrics), then deliver practical training and coaching for founders, senior teams, and managers. We put in place simple leadership routines and manager standards, supported by KPIs, regular performance reviews, and clear decision rights. The result is faster decisions, improved team performance, and a management approach that scales as the business grows.
Service operations
We partner with UK SMEs to make service delivery reliable and scalable by improving how services are designed, run, and measured. We define a clear service strategy and customer journey priorities, then redesign processes, roles, and supporting technology so work flows faster with fewer handoffs and less rework. We install practical KPIs, governance routines, and adoption support so teams execute consistently, and improvements stick through continual improvement and benefit tracking. Clients typically see 10–15% revenue and profit improvement, 20–30% operating cost reduction, and 30–40% productivity and efficiency gains through better service operations.
Innovation
CCB Consulting helps UK SMEs turn customer and market insight into decision ready innovation, from strategy and business model options through product, process, and service design. We set a clear innovation direction and prioritised roadmap, then validate the highest risk assumptions early so you invest in ideas with evidence of demand and workable unit economics. We support build and rollout by designing the operating model, governance, and KPIs so delivery stays controlled and progress is visible. We also build internal capability through practical ways of working, training, and change support so innovation continues after the engagement.
Industries we serve
Consumer and retail
We help consumer and retail businesses adapt fast, improve performance, and grow profitably in competitive markets. From strategy and operating model transformation to e-commerce, customer experience, and data-led marketing, we deliver practical, measurable changes that strengthen margins, increase efficiency, and build long-term customer loyalty.
Professional and business services
We help professional and business services firms improve client experience, delivery efficiency, and profitable growth. We refine service delivery and business models, then strengthen pricing, talent, and technology, including outsourcing design and implementation support so performance scales.
Information technology (IT)
We help UK SMEs nearshore IT delivery to Romania through structured, end-to-end outsourcing advisory. We build the business case, run supplier selection, support contracting, and set up practical governance to reduce cost, access specialist talent faster, and keep delivery controlled, predictable, and secure.
Transportation and logistics
We help transportation and logistics firms streamline operations, reduce costs, and improve delivery performance using data-led insights and practical execution support. We work across supply chain and warehouse efficiency, digital transformation, strategy, workforce planning, sustainability, and cost reduction to strengthen service and customer outcomes.
Travel and tourism
We empower travel and tourism businesses to drive growth through seamless digital experiences, sustainable operational practices, and personalized customer engagement. Our strategies focus on revenue optimization, market adaptability, and innovative service design to align with shifting traveler preferences and capitalize on emerging opportunities in a dynamic global industry.
Not for profit
Our management consulting services empower nonprofit organizations to maximize their social impact through streamlined operations and strategic resource management. We provide customized solutions that help mission-driven organizations overcome their unique challenges, allowing them to direct more resources toward fulfilling their purpose and creating meaningful change.
Real Estate
We help real estate firms grow and execute with discipline through strategy, operational improvement, leadership, and digital transformation. We support developers, asset managers, REITs, agencies, and property managers across portfolio strategy, market expansion, talent, and cost optimisation in markets where timing is critical.