Cookie Information
Effective date: 15 August 2025 — Version 1.1
At CCB CONSULTING LTD (“we”, “our”, “us”), we are committed to protecting your personal data and ensuring that your privacy is respected. This Cookie Policy explains what cookies are, how we use them on our website, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).
Company details
Company: CCB CONSULTING LTD
Registered in: England & Wales — Company No. 16653770
Registered office / trading address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
Website: www.ccbconsulting.co.uk
Primary privacy contact: legal@ccbconsulting.co.uk
Alternative (urgent) contact: admin@ccbconsulting.co.uk (please mark emails “URGENT: Privacy”)
ICO registration number: [Insert ICO registration / fee reference if applicable]
What are Cookies?
We use cookies to:
Ensure the website operates securely and efficiently.
Provide certain functionality (like live chat).
Analyze traffic and improve performance.
Remember your cookie preferences.
Legal basis under PECR and UK GDPR: Under PECR, we must obtain prior, active consent before placing non-essential cookies on your device. Strictly necessary cookies are exempt from the consent requirement. For personal data processed via cookies, our lawful bases are:
Legitimate interests for strictly necessary cookies (we document and maintain a Legitimate Interests Assessment (LIA) where appropriate).
Consent for analytics, functional and marketing cookies.
We will not set non-essential cookies until you give active consent via our cookie banner (see “How we obtain consent” below).
Types of Cookies We Use
1. Necessary Cookies
These cookies are essential for our website to function properly and cannot be switched off. They do not require your consent.
| Cookie ID | Duration | Description |
|---|---|---|
| LS_CSRF_TOKEN | Session | Set by Cloudflare to protect against cross-site request forgery. Expires when browser is closed. |
| cookieyes-consent | 6 Months | Set by CookieYes to remember your cookie consent preferences. Does not store personal data. |
| zalb_* | Session | Set by Zoho to maintain session stickiness and load balancing for optimal performance. |
| rc::a | Never Expires | Persistent (provider-defined). Set by Google reCAPTCHA to help detect abusive traffic. This cookie is persistent; see Google reCAPTCHA documentation for exact expiry. Legal basis: Legitimate interests (security). |
| rc::c | Session | Also used by Google reCAPTCHA for real-time bot detection. |
2. Analytics Cookies
These cookies collect aggregated and anonymous data to help us understand website usage and performance. We only use them with your consent.
| Cookie ID | Duration | Description |
|---|---|---|
| _ga_* | 1 year 1 month 4 days | Set by Google Analytics to count and track page views. |
| _ga | 1 year 1 month 4 days | Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. |
| Cookie ID | Duration | Description |
|---|---|---|
| _lscache_vary | 2 days | Set by LiteSpeed to manage server-side caching and ensure correct content is served. |
| uesign | 1 month | Set by Zoho to support the Visitor Live Chat feature. |
| _zcsr_tmp | Session | Set by Zoho for secure login session functionality. |
How to Manage or Withdraw Your Consent
You can change or withdraw your consent at any time by clicking the floating cookie icon found in the bottom-left corner of our website.
From there, you can:
View all cookies currently in use
Enable or disable specific categories
Revoke previously given consent
You can also manage cookies through your browser settings. Most browsers allow you to:
Block cookies entirely
Delete stored cookies
Set preferences for specific websites
Cookie banner behaviour and accessibility
The cookie banner appears on first visit and prevents non-essential cookies and scripts from loading until consent is given.
The banner offers clear, granular choices (Accept All / Reject All / Manage preferences).
There are no pre-ticked boxes; active opt-in is required for non-essential cookies.
The floating cookie icon is persistent and accessible so you can change preferences at any time.
We aim to make the banner accessible (keyboard focusable and screen-reader friendly). If you have trouble using the banner, contact us at the address below.
Consequences of disabling cookies
If you disable or block certain categories of cookies, parts of the site may not function as intended. For example:
Blocking Functional cookies may prevent live chat and other interactive features.
Blocking Analytics cookies prevents us from gathering anonymous usage data, which may affect our ability to improve the site.
Retention and data minimisation
We retain cookie data only for as long as necessary for the purpose for which it was collected (see the table above for cookie expiry). Consent records are retained for 1 year by default in CookieYes (or for another period if you have configured otherwise). Where possible we adopt data minimisation practices (for example, configuring analytics to anonymise IP addresses or limiting retention) — confirm your Analytics settings and we will note them here.
Third-party processors and profiling / marketing cookies
Some cookies are set and controlled by third parties such as Google (Analytics and reCAPTCHA), Zoho, Cloudflare, and more. These third parties process data under their own policies. We list the main third-party providers and their opt-out or privacy pages next to the cookie table on our site. If we deploy advertising or profiling cookies (remarketing, audience building), we will disclose the providers, purpose and how to opt out (for example, Google Ads Settings or vendor opt-out pages). If you currently do not use marketing cookies, we will state that explicitly in the table.
Children & age considerations
Our services are not directed at children under 13 (or the applicable local age of digital consent). If you believe we have collected data from a child without appropriate parental consent, please contact us so we can take corrective action.
Your Rights under UK GDPR
You have the right to:
Access the personal data we hold about you
Request correction or deletion
Restrict or object to processing
Withdraw consent at any time
Lodge a complaint with the ICO
To exercise these rights, contact us at legal@ccbconsulting.co.uk with the subject line “Data Subject Request — Cookies” and include:
Your name
Email address
A short description of your request
Changes to this Cookie Policy and monitoring guidance
We may update this Cookie Policy periodically to reflect changes in technology, legislation, or our data practices. We will note the last review date at the top of this page (Effective date: 15 August 2025). We monitor guidance from the ICO and other regulators and will update the policy if material legal or technical changes occur.