Consumer and retail
We help Consumer and Retail businesses grow profitably by improving how they attract customers, run operations, and deliver consistent service at scale. We work with leadership teams to sharpen growth strategy, improve commercial performance (pricing, channels, and customer journey), and strengthen execution across stores, e-commerce, and service operations.
Our approach combines strategy, service operations improvement, leadership and management advisory, and innovation to make performance predictable and customer experience consistent. Where relevant, we also support IT, customer operations, and HR operations outsourcing (including nearshore delivery in Romania) to reduce cost-to-serve, improve scalability, and protect quality and control.
Typical outcomes
- More profitable growth through clearer choices (customers, proposition, channels) and stronger commercial discipline (pricing, route-to-market)
- Better customer experience via improved journeys, quicker resolution, and consistent standards across physical and digital touchpoints
- Higher operational performance by simplifying processes, reducing rework and handoffs, and installing practical KPIs and routines
- Lower run costs and improved scalability through outsourcing feasibility, supplier selection, and transition governance (without losing control)
- Stronger leadership and accountability with clearer decision rights, manager standards, and performance rhythms that scale with growth
