Business and operating model transformation

CCB Consulting’s business and operating model transformation service helps UK SMEs redesign how they create value, generate revenue, and execute at scale. We clarify the strongest growth opportunities across customers, offers, and routes to market, then translate strategy into a practical operating model with clear ownership, KPIs, and governance so execution becomes predictable.

Request for Proposal

To explore how our consulting services can support your objectives, please submit a request for proposal. Our team will review your requirements and respond with a tailored solution designed to meet your goals.

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Strategic and performance assessment

You gain a clear understanding of what is driving growth today and what is holding it back, supported by quantitative metrics. This clarity lets you prioritise the few actions that will move revenue, margin, and delivery performance fastest, without spreading the team too thin.

We review your business model, who you serve, what you sell, why customers choose you, and how you make money. We connect that to how the business runs today, including decision-making, roles, processes, data, tools, and execution routines. We also test the plan against competitors, customer buying behaviour, and market forces so you can see where differentiation is realistic and where risk sits. In parallel, we note any structural, decision-rights, culture, or capability constraints that will need to be addressed to make the future model work.

Deliverables: A concise baseline of your business performance so you can track improvement, an evidence-based view of where profit and growth opportunities lie and what constraints you must work around, and a prioritised roadmap focused on the highest return on effort.
Key decision: Where to focus first to maximise return on effort.

Business model design and revenue innovation

You leave with a business model that is clearer, commercially stronger, and easier for an SME team to execute. The goal is focus, fewer competing priorities, sharper positioning, and a revenue engine that protects margin while improving conversion.

We clarify the value proposition and the customer segments that matter most, then make practical choices on offers, portfolio, and routes to market. We strengthen the revenue engine by improving pricing logic, tightening discounting discipline, and identifying monetisation options that fit your customers and delivery capacity. We also address margin leakage, including delivery overruns, inconsistent scoping, weak handovers, and unclear commercial rules.

Deliverables: A recommended business model direction with clear choices, revenue and pricing recommendations with near-term actions, and a go-to-market focus that defines what to double down on and what to stop or simplify.
Key decision: Which growth bets to back, and which to stop or simplify.

Target operating model and execution governance

You get an operating system that makes execution predictable. Instead of relying on heroics, priorities have owners, decisions happen faster, and performance is visible week to week.

We translate the chosen business model into a target operating model that clarifies who does what and how work flows across teams. This includes accountabilities and decision rights at the right level, core process redesign, performance management, and a governance cadence that keeps execution moving.

We define what good looks like in KPIs, how progress is reviewed, and how blockers are removed so delivery does not depend on individual effort alone.

Deliverables: A target operating model blueprint that clarifies roles and decision rights, speeds decisions, and makes performance measurable, a KPI set with a practical performance management approach, and a governance cadence with simple meeting packs and escalation paths.
Key decision: Who owns each priority and how progress is managed week to week.

Organisation design, talent and culture alignment

A strong operating model fails if structure, roles, skills, and behaviours do not support it. We design the organisation needed to deliver the strategy, then align leadership routines and capability plans so the new way of working sticks.

We define the right structure for your priorities (teams, functions, reporting lines), clarify role accountability, and set decision rights and escalation paths so work does not bounce between people. We identify critical roles, capability gaps, and capacity constraints, then build a practical plan for hiring, training, and redeploying talent. Where culture is holding execution back, we define the few behaviour shifts that matter most and embed them through leadership routines, communication, and measurement.

Deliverables: Recommended structure and a role clarity pack (responsibilities, decision rights, escalation paths), a workforce and capability plan (critical roles, skill gaps, capacity actions), performance management alignment (objectives, KPIs, review routines), and a culture enablement plan (leadership behaviours, communications, engagement measures).
Key decision: How far you want to go on organisational redesign (light role clarity versus full restructure, talent actions, and culture shifts).

Digital transformation strategy

Digital transformation should support the business and operating model, not sit beside it. We help you modernise operations and adopt practical technology changes that improve speed, visibility, and control.

We assess your current digital capabilities and data maturity, then prioritise the few improvements that will have the biggest impact for an SME. Based on this, we create a step-by-step roadmap that outlines implementation phases, timelines, resources, and technology investments, matched to your delivery capacity.

The focus is typically on reducing manual work, improving reporting and decision-making, and strengthening execution, for example CRM and customer data, workflow tooling, automation, management dashboards, and integration needs.

Implementation support, change management and capability transfer

We don’t just provide recommendations. If you want delivery support, we work alongside your teams to execute change and ensure the new business and operating model delivers measurable results. The focus is on building capability so the model sticks.

We help mobilise workstreams, run the governance cadence, and keep execution moving with clear ownership and a shared tracker. Change management is embedded throughout rollout through stakeholder communication, targeted training and coaching, role clarity, and leadership routines that reinforce accountability, agility, and continuous improvement. Our approach is to set it up with you, run it with you, and hand it over, so your team can operate the model confidently after the engagement.

Deliverables: A mobilisation plan with workstream tracking, embedded adoption support through training, coaching, communications, and role clarity, and capability transfer so results are sustained.
Key decision: What level of hands-on support you want during rollout.

What is business & operating model transformation?

It is a fundamental redesign of how your business creates value and delivers it to customers. Rather than tweaking individual processes, it aligns strategy, structure, people, processes and technology to achieve significant performance improvements

Why do SMEs need this service?

Market dynamics change quickly. Even small and medium enterprises must evolve their business models to stay competitive. Transformation helps SMEs optimise limited resources, respond to new customer expectations and remain resilient

What deliverables will we receive?

Deliverables include a baseline of your current performance, an evidence‑based roadmap highlighting growth opportunities and constraints, a recommended business model direction with pricing and revenue insights, a target operating model blueprint with roles and decision rights, key performance indicators (KPIs), and a governance rhythm to keep execution on track.

How involved will our team be?

Transformation is a partnership. CCB Consulting works alongside your leaders and teams to mobilise workstreams, transfer skills, and embed change management. We provide training and coaching so your organisation can operate confidently after the engagement

How much does it cost?

Fees depend on the scope and duration of the project. We will discuss your objectives during a consultation and provide a tailored proposal. We also help identify and prioritise initiatives that deliver the highest return on effort, ensuring the investment pays back quickly.